Optimizing NEMT Service with GIS

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Case Study Summary

Industry

Healthcare, Logistics

Client

NEMT company

Location

New York, USA

Project duration

4 months

Team

3 FTE

Services

MVP Development, GIS Development, GPS Data Integration

Project overview

A non-emergency medical transportation (NEMT) company aimed to revolutionize its transportation management system. By partnering with GIS Art, they successfully overcame critical challenges, optimized routes, reduced costs, and significantly improved operational efficiency through a custom GIS solution.

Сhallenge

The NEMT company struggled with inefficiencies in its transportation management system.

Manual data entry errors in addresses led to failed trips and financial losses.
Reliance on drivers’ knowledge instead of real-time data caused suboptimal routing and low On-Time Performance (OTP).
Pricing inaccuracies due to a lack of automated mileage and toll calculations further impacted profitability.
Additionally, the absence of effective driver control mechanisms led to delays and increased fraud risks.

To address these challenges, the company sought a partner with expertise in GIS and routing solutions capable of developing and supporting a complex IT system.

Solution

Our Approach

Adopting Agile Methodology

We used the Agile methodology, breaking the project into stages and iterations to achieve flexibility, timely delivery, and reduced risk.

Delivering the MVP

We began by implementing GIS features that offer maximum outcome with minimal implementation cost: automatic geocoding and validation of addresses and displaying them on a map, optimal route building and visualization, and automated pricing based on the optimal route mileage and tolls. This reduced failed trips and cost expenses, improved OTP, and set the foundation for future enhancements.

Integrating GPS Data

A system for collecting, visualizing, and analyzing vehicle GPS data was added, enabling trip verification, fraud detection, and driver accountability. It also includes automatically determining vehicle ETA and detecting delays in advance, which allows for reducing delays and failed/canceled trips and improving customer satisfaction.

Optimizing Routing Costs

We implemented caching for geocoding and routing results to reduce costs for using the Google Maps API.

Ensuring Reliability Through Testing

The system underwent rigorous testing, including automatic UI and unit tests, to ensure reliability and faster updates.

Main Features

Address Verification: Using auto-complete and geocoding to minimize errors in entered addresses, thus reducing failed trips and delays.
Route Optimization: Automatically building and displaying the cheapest routes to reduce transportation costs and travel times, and improve OTP.
GPS & ETA Tracking: Monitoring vehicle locations in real-time to predict ETAs and detect delays to minimize them through reroutes.
GPS Data Collecting & Analysis: Collecting, visualizing, and analyzing vehicle GPS data to verify trip completion and payment conditions, prevent fraudulent claims, and ensure driver accountability.
Trip Pricing Automation: Calculating trip prices accurately based on optimal/real route mileage and tolls for better profitability.

Tech Stack and Architecture

Tech Stack

GIS: Google Maps API, Mapbox
Frontend: Angular, TypeScript, JavaScript, HTML, CSS
Backend: PHP, Phalcon, .NET, C#
Database: MySQL, PostgreSQL
Infrastructure: AWS Cloud
Containerization: Docker
CI/CD: Jenkins

Software Architecture

To ensure maintainability, scalability, and flexibility, we applied the MVC architectural pattern and the RESTful API style.

Collecting GPS data was implemented as a separate microservice to improve maintainability, scalability, and reliability. This approach allowed us to use optimal technologies for this functionality (PostgreSQL, .NET, C#).

Infrastructure

Employment on AWS Cloud ensured scalability, reliability, and compliance with HIPAA standards.

Used Docker for streamlined deployment and consistent environments across development and production.

Business Outcomes

The NEMT business received a custom GIS solution that optimized routes, automated pricing, and enabled real-time GPS tracking. The project significantly enhanced operational efficiency, increased client revenue, and enhanced growth potential.

Operational Efficiency
Significant reduction in failed/canceled trips and delays, and increased performance due to optimized routes, automated address verification, and real-time GPS and ETA tracking
Cost Savings
Decreased costs thanks to route optimization and automated pricing.
Revenue Increase
Increased completed trips due to enhanced operational efficiency.
Contract Wins
Enabled the company to secure new contracts with the optimized transportation platform.
Scalability
The platform’s robust architecture supports ongoing enhancements and scaling.
Customer Satisfaction
Improved patient experience through reliable, timely transportation services.

These outcomes positioned the client as a more competitive and reliable service provider in the medical transportation industry.

Client Review

“’I’m impressed with GIS Art’s expertise in geographical information systems and HIPAA compliance. I’m fully satisfied with their work and delivery. The solution is beneficial for all our users, and we’ve been able to improve and get new contracts.”

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Looking to optimize your business with GIS solutions?

As the CTO of GIS Art, I can help boost operations and enhance customer experience through efficient GIS implementation. Unravel patterns and actionable insights derived from spatial data. With over 15 years of software development expertise in Healthcare, Real Estate, Transportation, Logistics, and beyond, we can unlock the potential of your business.

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Contact us

Start the Conversation Today

Looking to optimize your business with GIS solutions?

At GIS Art, we help streamline operations and enhance customer experience through efficient GIS implementation. Uncover patterns and actionable insights derived from spatial data. With over 11 years of expertise in GIS software development for Transportation, Healthcare, Real Estate, and beyond, we can unlock the potential of your business.

Let’s talk!